1. Reply enquiries in 24 hours
2. Market research and forecast for customer
3. Provide unique and professional solutions based on customer's
4. Data sheet and samples offer
5. Other services, such as special packing design, factory visiting
and so on
1. Tracking report in producing
2. Quality control for every order
3. Photos and videos as per customer's requirement
1. Complaint respond period not exceed 24 hours
2. Customer satisfaction tracking report
3. Free technician training
4. Full set of documents free of charge, which including
1.Competitive price,high quality
2.Selectable size and color
4.Good after-sale service
5.Solid package to ensure the safe of the metal bed during
6.easy to assemble and maintain.
7.OEM Service is offered.
Q: Are you trading company or factory?
A: We are factory, our furniture group company have 14 years.
Q: Can you OEM or ODM ?
A: Yes, customize product is available in our factory. Please send
your design pictures to us, then our professional designers and
engineers will look into it and see what we can do.
Q: What is the lead time?
A: For the small order with material in stock, we can deliver in 30
days .For big order, the lead time is usually 40 days after the
Q:what is the payment ?
T/T:Pay 30% as deposit,70% balance before shipment. Or LC at sight.
Q:What is the warranty of the product ?
Commonly speaking, 3 years for panel or solid wood furniture but
sofa the leather and fabric quality is depend on your price, such
as genuine leather is 3 years and synthetic leather is 2 years.We
extend a 100% satisfaction guarantee on all items. Please feel free
to feedback immediately if you are not pleased with colleague’s
quality or service. For the overseas orders, we guarantee most
accessories. However, items must not be returned since the shipping
cost is high. We will send replacements at our cost to repair or
compensate new ones in some coming orders.
Q:What is the MOQ for your products ?
Our MOQ is 50 set per style. Except items which have stock.
Q:How does your quality control since you know I am not in China?
We have a complete QC system to manage our quality, our QC team
will be tracing difference phase of production from beginning,The
most important we will be self-inspection before cargo ship out and
will take product pictures and quality report to each customer that
you ordered from us. No matter you are first time to cooperate with
us or you had ordered many times.
Q.How much will the shipping charges be?
This will depend on the size of your shipment and the method of
shipping. EXW or FOB are both available .